About us

Our outpatient physiotherapy team provides specialist physiotherapy assessment, treatment and management for a variety of conditions including:

  • Orthopaedic rehabilitation (post-operatively and post-trauma)
  • Soft tissue injuries
  • Upper and lower limb problems
  • Chronic pain
  • Arthritis and joint pain
  • Back and neck pain/conditions
  • Sporting injuries
  • Breast cancer rehabilitation
  • Rheumatological conditions
  • Pelvic health (gynaecological/obstetric/urological conditions)
  • Neurological conditions
  • Paediatric conditions

We also have physiotherapists working on our inpatient wards, in the virtual fracture clinic and in the trauma triage clinic.

Our team

All our physiotherapists are qualified and HCPC registered. We regularly have students in the department, and you will be notified of this as you are greeted for your appointment. You can opt out of having a student watch or conduct your appointment if you would like.

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Appointments

What happen at my first face-to-face appointment?

Please always check in at the reception desk to let them know you have arrived. Your first appointment will be for an initial assessment. Your physiotherapist will take time to talk through your injury, any problems, and your medical history and general health with you followed by a physical assessment. This may take more than one session. They can provide advice and management based on the results of your assessment. Follow up appointments can be booked at the session.

What if I am late for my appointment?

Please contact the department to let them know you are running late by calling 0208 934 2510. If you are more than 10 mins late for your appointment, you will not be seen and your appointment will need to be rescheduled.

What if I can no longer attend my appointment?

Please let us know as soon as you can, or at least 24 hours before your appointment, if you are unable to attend your appointment, as this time can be used for another patient. Patients who do not attend their first appointment or a follow-up appointment without giving any prior notice will be discharged back to their referring source and will need a new referral to be rebooked.

What should I expect from my treatment?

Following a comprehensive assessment, physiotherapy treatment often includes education, advice and exercises to help manage your pain or condition. Other treatments may be offered, depending on your symptoms and conditions.

You may feel sore after your treatment so be mindful of your mode of transport and you may wish to use ice/heat when you get home, your physiotherapist can advise on this.

What if I have a specific requirement or need to request a reasonable adjustment?

If you require patient transport: you will need to contact the transport booking line:

New request: 020 8934 6770 (lines open Monday to Friday, 10am to 12pm and 2pm to 4pm). Follow up appointment bookings: 020 8934 6129

If you require an interpreter, tell the admin team when we contact you to arrange your first appointment.

If you would prefer to be treated by a female or male physiotherapist, tell the admin team when we contact you to arrange your first appointment.

If you would like a chaperone to be present during your treatment, you may request this on the day of your appointment.

If you have a long-term health condition or disability and require reasonable adjustments, please contact the admin team to discuss your needs.

Virtual physiotherapy

We now offer virtual appointments using the platform ‘Attend Anywhere’ as a secure, private and confidential video call, which has been very successful. You will require a good internet connection, access to Google Chrome, Safari or Microsoft Edge and a web camera with speakers (PC, laptops, tablets or mobile phone). If you have an appointment booked you can use this link here to log into the virtual waiting room: https://nhs.vc/khft-physio-op

You can request a virtual appointment with our physiotherapists when you are called to make your first appointment. Follow up appointments can be booked virtually by your therapist.

Children’s musculoskeletal physiotherapy

Children and young people (usually of school age and up to the age of 17) are seen for a variety of conditions, including rehabilitation following trauma, fractures and soft tissue injuries, as well as for the assessment and management of specific or generalised musculoskeletal pain.

Neurological physiotherapy

The specialist neurological physiotherapists provide a comprehensive physiotherapy out-patient service for the management of a wide variety of neurological conditions, including: Multiple Sclerosis, Parkinson’s disease and balance disorders. They accept referrals from Kingston Hospital Consultants.

Each individual is offered manual therapy, home exercise programme alongside group exercise balance classes were appropriate. A range of treatment skills are utilised, following national framework guidelines for patients with long term neurological conditions and using appropriate outcome measures to assess, progress and/or maintenance of the condition. Onward referrals to gait analysis, orthotic, spasticity management clinics can also be made if required alongside exercise prescription in the community.

Pelvic health

This team provides physiotherapy support to:

  • ante-natal woman who are booked to have their baby at Kingston Hospital. Referrals for this group are accepted from the midwife, GP, or Consultant.
  • post-natal women who have had their baby at Kingston Hospital less than 6 weeks previously and the referral may be made by the midwife, GP or Consultant
  • men and women with urological problems, referred by the Kingston Hospital Consultant
  • a specific group of post-partum women who had significant perineal trauma. Referral is made by the midwife

Ante-natal

Post-natal

Uro-gynae

Urology

Cancer rehabilitation

There is a pre and post-operative exercise class for patients who have undergone breast surgery. Please speak to your breast care nurse if you would like to attend.

How to refer

For Musculoskeletal, Neurological or Gynecological/Urological conditions, you will need to be referred by a Kingston Hospital consultant. If you have suffered an injury as a result of trauma away from home and are registered with a Kingston GP, we may be able to accept a transfer of your care.

For patients under 16 years old, we can accept referrals from Kingston Hospital consultants or Kingston GPs.

If you are booked to have your baby at Kingston Hospital or have had your baby here within the last 6 weeks, you can be referred to our Pelvic Health team for Obstetric physiotherapy via your GP, midwife or Kingston Hospital consultant.

Breast cancer patients receiving treatment or care at Kingston Hospital can be referred by their CNS or consultant.

Referrals: khft.physioreferrals@nhs.net

Parking

Please note, there is no blue badge holder parking opposite the department. If you need to park, you will need to use the patient car parks accessed via Galsworthy Road at the front of the hospital. Blue badge bays are available in these car parks.

For patients being dropped off at the department, you can be dropped off right outside if you enter via the entrance (Gate 8) on Kingston Hill, following the signs for ‘physiotherapy drop off’. Please note, you are only allocated 20 minutes to drop off before you will be expected to pay for parking.