Acute Assessment Unit
About us
We diagnose, manage and treat disorders of the ear including hearing loss, tinnitus and balance problems. We issue hearing aids and implants, advise you and your family when you are diagnosed with hearing loss and teach communication skills. We can also give advice on protection to prevent hearing loss. Please be aware that our hearing aid walk-in clinics are now booked appointments. For your convenience hearing aid life tubes, standard tubes and batteries can be posted if you ring us or email us with instructions.
Our purpose and vision
We are here to provide high-quality healthcare to people of all ages. Our vision is to achieve the best possible outcomes for all by epitomising our Trust’s values.
Creating a positive, helpful and friendly environment before, during and after visits enables us to develop good relationships with patients and their families.
Our objectives
- To offer a friendly, professional service
- To deliver services in a timely way, and in partnership with others
- To operate in a context of safety, quality and compassionate care
- To be innovative and work to improve our services
- To be efficient, productive and cost effective
Patient satisfaction is at the core of our service. Our staff are trained and motivated to give the best possible care.
Additional information
- What to expect during your visit to the audiology clinic
- Your child’s visit to the children’s audiology clinic
- Our Newborn Hearing Screening Service
- Our Tinnitus Support Group
Service locations
Kingston Hospital
Aspen Building
Audiology & ENT Department
Kingston Hospital
Galsworthy Road
Kingston upon Thames
Surrey KT2 7QB
Services
- Hearing aid battery collection
- Booked Hearing aid repairs (drop off and collection)
- Adult hearing assessments and fittings
- Booked hearing aid test and ENT
- Tinnitus clinic
- Children’s Hearing Aid Clinic
- Neonate hearing assessment
Queen Mary’s Hospital
Queen Mary’s Hospital
Roehampton Lane
London SW15 5PN
Services
- Hearing aid battery collection
- Adult hearing assessments and fittings
- Booked hearing aid repairs (drop off and collection)
- Bone anchored hearing aids clinic
- Balance clinic
- Children’s Audiology Assessment
Surbiton Health Centre
Ewell Road,
Surbiton
KT6 6EZ
Services
- Children’s Audiology Assessment
- Battery Collection
- Intellectual disability clinic
Dorking Community Hospital
Horsham Road
Dorking
Surrey RH4 2AA
Tel: 01483 362 619
Services
- Booked hearing aid test and ENT
- Adult hearing assessments and fittings
How to refer
How to refer people to us
We accept requests from any primary or social care professional, hospital practitioner and partner. Standard referral forms are available on request; for further details, please email khft.
If you are already known to us, you can self-refer by calling our bookings team.