Who are we?

The Children’s Community Nursing Service provides a range of services to children and young people who need health support in their home, clinic or community.

The team is made up of experienced children's (paediatric) nurses.

We work with children and young people of any age up to 18 years who are registered with a Richmond GP.

What do we offer?

We work with the child, their family or carers, and healthcare professionals. We will plan and deliver high quality, evidence-based, coordinated care.

As we do this, we will consider the needs of children and their families to make sure children are safe and well cared for.

We aim to reduce how often a child has to visit or stay in hospital or, if they do have to stay in hospital, how long they have to stay for.

Our appointments may be in our clinic, at home or at school.

Who can we support?

We care for children who need a wide range of nursing, including:

  • intravenous medication
  • injections
  • post-operative care
  • wound care
  • home oxygen therapy
  • vital signs monitoring, for example, blood pressure
  • central line care
  • cancer support, including regular blood sampling and line care
  • tube feeding
  • support for complex and life-limiting conditions
  • symptom management and end of life care.

This list does not cover everything we do. If your child has a nursing need that is not listed above, contact us and we will do our best to help.

We also provide support and training for:

  • managing eczema 
  • severe allergies and Epi-pen training for parents and nurseries
  • complex epilepsy, including teaching parents and nurseries how to give emergency medications
  • naso-gastric tube care
  • gastrostomy care
  • cancer support for schools.

Who can refer to the service?

We accept referrals from healthcare professionals, parents and schools. However, the child must already have a diagnosed condition.

Call or email us to discuss a referral. We aim to make contact with the child, family or carer within 48 hours.

Who do we work with?

So that children can cared for in the community, we work with a range of teams, including:

  • GPs
  • paediatricians (doctors who specialise in looking after children)
  • hospital doctors
  • local and specialist centres
  • physiotherapists
  • dieticians
  • health visitors
  • speech and language therapists
  • school nurses
  • social workers
  • voluntary agencies.

How to contact the team

We are not an emergency service.

Red arrow icon.pngDial 999 if urgent care is needed.

Blue alert icon.pngDial 111 or go to NHS 111 website for advice on health or non-urgent medical issues.

 

Red arrow icon

Dial 999 if urgent care is needed.

Mobile phone

Dial 111 or go to NHS 111 website for advice on health or non-urgent medical issues.

Sharing information

We will keep an accurate electronic record of your care. In some instances, we will also keep a paper record in your home.

Sometimes it is necessary to share your information with other health and social care professionals on your behalf. If you do not wish to have information about your child’s health needs shared, tell a member of the nursing team.

If a safeguarding incident occurs, we reserve the right to share information with partner agencies. This will only be done if it is strictly necessary.

Feedback

We appreciate and encourage feedback. 

You may be asked to complete a patient feedback card.

If you have any comments, suggestions or concerns about any aspect of care or treatment, speak to a member of staff or contact the Patient Advice and Liaison Service (PALS):

Free phone: 0800 953 0363

E-mail: pals.hrch@nhs.net

Contact information

Children’s Community Nursing Service

Whitton Corner Health and Social Care Centre

Percy Road

Twickenham

TW2 6JL

Telephone:

020 3903 3650

Email: hrc.ccnt@nhs.net